Refund policy

Last updated: 22 October 2026

This Refund Policy applies to purchases from M0nster H0use (PTY) LTD on m0nsterh0use.co.za. Please read it before placing your order.

Made-to-order items

Every M0nster H0use garment is made to order once you place your order, to reduce waste. Because of this, we don't accept returns, exchanges or cancellations for change of mind or incorrect size selection. Please check our size guide and your measurements before ordering.

Damaged or incorrect items

If your order arrives damaged or you receive the wrong item, please email us at info@m0nsterh0use.co.za as soon as possible, ideally within 7 days of delivery, with your order number and photos of the item. We'll send you a replacement, or a full refund if we can't replace it, and we'll cover the cost of returning the item. Incorrect items must be returned unworn.

Defective items

In line with the Consumer Protection Act, if an item has a defect in its materials or workmanship, you may return it within six months of delivery and we will repair it, replace it or refund you, at our cost. Normal wear and tear, and damage caused by not following the care instructions on the product page, are not defects.